Support
How to get help, and how fast we answer.
Contact
Email support@getcustomerroster.com.
Please include: your Jira site address, what you expected, what happened, and the rule or import it's about. Screenshots help. Please don't send customer lists, names or email addresses unless we ask for them.
How fast we answer
| Issue | First reply |
|---|---|
| Critical — the app is adding or removing people it shouldn't, customers ended up in the wrong organization, customers got emails nobody chose, or a security issue | Within 24 hours |
| Everything else — questions, bugs, feature ideas | Within 5 business days |
Business days are Monday to Friday, 9 am to 5 pm US Central Time, except US public holidays. Critical issues are answered within 24 hours on any day, weekends included.
Something going wrong right now?
Don't wait for us. Press Pause all at the top right of the app's page. That stops every sync and participant rule at once while you look into it (imports already running finish; Cancel import stops one). Then use Undo last sync on a rule or Undo on an import.